Technical Support Interview Questions

Last Updated on Saturday, 21 July 2007 04:43 Written by EditorSaturday, 21 July 2007 04:43

Following are some Technical Support Interview Questions, There are many other soon to come; Can you answer them if yes please leave reply.

1. Tell me about your tech support experience.
2. About how many calls did you answer on average in a day?
3. What procedures did you follow when you received a call?
4. What percentage of all calls were you able to answer without escalation?
5. How long were you prepared to work on a call before escalating it?
6. What percentage of every 8 hour shift were you either on the phone or available to take a call?
7. Would you say there was much diversity in the type of calls you received?
8. How did you like working third shift?
9. What percentage of your cases needed 2 or more calls to clear the same issue?
10. How did you deal with really upset customers?
11. How many angry customers would you refer to your supervisor in a week?
12. How do you feel about going on the road from time to time?
13. Could you deliver a training class if necessary?
14. How would you deal with a disruptive student?
15. What if he didn’t realize he was a disruptive student?
16. What sort of ramp-up time do you think you need to be fully productive?
17. What are you expecting from this job?
18. Where do you see yourself being in 2 years?
19. Do you have any questions?

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1. kumari July 14, 2008 at 2:52 am

   i want to attend interview plz tell me about the question & answer.easily way the spoken english.
2. kumari July 14, 2008 at 2:50 am

   I want to attend interview(technical support & network engineer) plz tell me about the question & answer.
   esily way the spoken english.
3. kumari July 14, 2008 at 2:48 am

   i wan to attend the interview pls tell me how to answer technicaL QUESTION
4. Shilpa Naik July 11, 2008 at 2:14 am

   Plz send me some tech support interview questions for freshers wid no experience
5. Shilpa Naik July 11, 2008 at 2:12 am

   Plz send me some tech support interview questions for freshers
6. akhilesh singh chauhan July 4, 2008 at 1:58 pm

   please send me tech support engineer for interview question
7. karthick June 17, 2008 at 12:39 am

   Hi friends this is karthick.. i am trying technical support job (Non voice). Any body have idea about that please share with me…

   plz send me any technical support ques.& ans.& interview qurrys.
8. prem June 13, 2008 at 9:54 am

   hi this is prem iam attending all the interviews so far i want fwe answers of the questions which are asked in the techinical round iam really intrested to get intoBPO jobs please help me dear
9. nitin June 2, 2008 at 6:25 am

   plz send me any technical support ques.& ans.& interview qurrys.
10. Rajiv April 8, 2008 at 2:23 am

    Please tell me about back offic (Non technical saport) intervew datiels.
11. Gajendra kumar April 2, 2008 at 2:39 am

    I want to attend interview(technical support & network engineer) plz tell me about the question & answer.
    esily way the spoken english.
12. Ravindra March 25, 2008 at 1:34 am

    im looking for tech support job..non voice based..
    can any one help me..
13. Mahesh panchal March 6, 2008 at 6:56 am

    Q:- Tell me about your tech support experience.
    Ans:-

    I have a two years experiance in this technology. and i able to do solve any query about this field.every person in his confidence.

    Thanking you,
    Mahesh panchal
    Networking Engineer
14. kumar km January 31, 2008 at 5:32 am

    pls send any interview tips about technical supportto mail
15. SOWMYA January 31, 2008 at 2:02 am

    i wan to atten dthe interview pls tell me how to answer technicaL QUESTION
16. himanshi January 22, 2008 at 5:44 am

    Could esily gess one’s way of thinking.
17. vinod January 16, 2008 at 5:50 am

    plz send the Technical Support Interview question
18. mukesh November 1, 2007 at 3:47 am

    very good look for any person for ownself
19. chandu October 15, 2007 at 6:06 am

    hi,
    anybody solve the given below questions? or give me the how to answer these given questions?

    1. Tell me about your tech support experience.?
    2. About how many calls did you answer on average in a day?
    3. What procedures did you follow when you received a call?
    4. What percentage of all calls were you able to answer without escalation?
    5. How long were you prepared to work on a call before escalating it?
    6. What percentage of every 8 hour shift were you either on the phone or available to take a call?
    7. Would you say there was much diversity in the type of calls you received?
    8. How did you like working third shift?
    9. What percentage of your cases needed 2 or more calls to clear the same issue?
    10. How did you deal with really upset customers?
    11. How many angry customers would you refer to your
20. saravananan September 11, 2007 at 8:08 am

    12. How do you feel about going on the road from time to time?
    13. Could you deliver a training class if necessary?
    14. How would you deal with a disruptive student?
    15. What if he didn’t realize he was a disruptive student?
    16. What sort of ramp-up time do you think you need to be fully productive?
    17. What are you expecting from this job?
    18. Where do you see yourself being in 2 years?
    19. Do you have any questions?
21. saravananan September 11, 2007 at 8:07 am

    1. Tell me about your tech support experience.
    2. About how many calls did you answer on average in a day?
    3. What procedures did you follow when you received a call?
    4. What percentage of all calls were you able to answer without escalation?
    5. How long were you prepared to work on a call before escalating it?
    6. What percentage of every 8 hour shift were you either on the phone or available to take a call?
    7. Would you say there was much diversity in the type of calls you received?
    8. How did you like working third shift?
    9. What percentage of your cases needed 2 or more calls to clear the same issue?
    10. How did you deal with really upset customers?
    11. How many angry customers would you refer to your