Technical Support Interview Questions

Last Updated on Saturday, 21 July 2007 04:43 Written by EditorSaturday, 21 July 2007 04:43

Following are some Technical Support Interview Questions, There are many other soon to come; Can you answer them if yes please leave reply.

1. Tell me about your tech support experience.
2. About how many calls did you answer on average in a day?
3. What procedures did you follow when you received a call?
4. What percentage of all calls were you able to answer without escalation?
5. How long were you prepared to work on a call before escalating it?
6. What percentage of every 8 hour shift were you either on the phone or available to take a call?
7. Would you say there was much diversity in the type of calls you received?
8. How did you like working third shift?
9. What percentage of your cases needed 2 or more calls to clear the same issue?
10. How did you deal with really upset customers?
11. How many angry customers would you refer to your supervisor in a week?
12. How do you feel about going on the road from time to time?
13. Could you deliver a training class if necessary?
14. How would you deal with a disruptive student?
15. What if he didn’t realize he was a disruptive student?
16. What sort of ramp-up time do you think you need to be fully productive?
17. What are you expecting from this job?
18. Where do you see yourself being in 2 years?
19. Do you have any questions?

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1. Chandra June 6, 2011 at 7:50 pm

   i m going to an interview for tech support in Sutherland.Could you plz send me the imp question and answer on my email id…
2. saranya June 2, 2011 at 8:51 am

   am a BE fresher can u give some interview question form technical
3. PRAVEEN KUMAR May 30, 2011 at 10:16 am

   Sir,I’m a fresher and done POLYTECHNI .I am thnking of givng HP interview for technical suppport..can u plz guide me sith som qstions n answrs n abt my preparations in general for any tech support interviews
4. moedbet May 22, 2011 at 7:47 am

   Thank you – this is sheerest pragmatic !
5. S.V.V.Sathya kumar May 16, 2011 at 10:05 am

   sir i am going to interview for tech support in Genpact. could you please send me the question and answers to my email….
   I will be very grateful to you…..
6. krishna sharma May 13, 2011 at 7:30 pm

   I am going to give an interview in MDEVERYWHERE for tech support. I am graduate in computer application (BCA). and I have 3 years experience in BPO with Accenture serivices. Plz send me the question’s and answer’s for technical…
7. Anu May 11, 2011 at 4:21 pm

   sir,i am BTech(ECE) 2011 passout.I am going to attend an interview of engineer trainee in reliance(HR and tech).So please send me some important questions and answers.
8. shamukanya May 9, 2011 at 9:52 am

   Good morning sir,Its good to see the questions for tech support for an experienced candidate.
   Could you please help us with questions for freshers in technical round for tech support.
9. narender reddy May 8, 2011 at 9:22 pm

   i have an interview of techsupport non voice.so please send me questions how they would ask for freshers
10. S P darsini May 8, 2011 at 4:50 pm

    Sir/Madam

    I am going to attend the technical support interview for Wipro, could you send me interview question and answers please.

    Regards,
    S P Darsini
11. Salan Gabriel April 29, 2011 at 9:04 pm

    Sir, I am having telephonic interview of Cisco for Customer Service Engineer, Please send me the Questions and Answers to my mail.
12. Mr. Prashant April 27, 2011 at 4:15 pm

    Sir, Im Fresher im going to interview at TCS for technical support . tell me the questions and answers for the same.
13. Ritu Pruthi April 24, 2011 at 6:53 pm

    sir,i am fresher and i am going to give an interview of technical support in DELL.so plz send me the question and answer.
    i am B.A.(Eng.Hons.), PGDCA, M.SC(CS) and diploma in .NET. Am i elligible 4 the job or would it create a negative impression on the recruiters(being from arts background). Can you suggest me what type of job should i search for?
14. sarvesh sharma April 17, 2011 at 4:03 pm

    Sir i m going to an interview for desktop and server tech support in TP,Could you plz send me the imp question and answer on my email id…

    I will be very grateful to you.
15. Manoj Takawale April 13, 2011 at 7:38 pm

    Sir i m going to an interview for desktop and tech support. Could you plz send me the imp question and answer on my email id… as soon as possible.
    I will be very faithful to you.
16. neha April 12, 2011 at 1:28 pm

    Sir, i have an interview on tech support in EMC2, can u please send interview questions with answers
17. Keerthi April 12, 2011 at 1:06 pm

    Sir,I’m a fresher and done BE..I am thnking of givng HP interview for technical suppport..can u plz guide me sith som qstions n answrs n abt my preparations in general for any tech support interviews
18. Ujjini Venkatesh April 9, 2011 at 10:44 pm

    Sir, i have an interview on tech support in EMC2, can u please send interview questions with answers
19. Dinesh Kumar.M April 2, 2011 at 11:48 am

    Sir i m going to an interview for winxp and windows server 2003tech support in wipro .Could you plz send me the imp question and answer on my email id…
    I will be very grateful to you.
20. Dinesh Kumar.M April 2, 2011 at 11:46 am

    Sir i m going to an interview for desktop and server tech support in HCL.Could you plz send me the imp question and answer on my email id…
    I will be very grateful to you.
21. rohini sinha March 28, 2011 at 6:35 pm

    sir,i am fresher and i am going to give an interview of technical support in hcl.so plz send me the question and answer.