Technical Support Interview Questions

Last Updated on Saturday, 21 July 2007 04:43 Written by EditorSaturday, 21 July 2007 04:43

Following are some Technical Support Interview Questions, There are many other soon to come; Can you answer them if yes please leave reply.

1. Tell me about your tech support experience.
2. About how many calls did you answer on average in a day?
3. What procedures did you follow when you received a call?
4. What percentage of all calls were you able to answer without escalation?
5. How long were you prepared to work on a call before escalating it?
6. What percentage of every 8 hour shift were you either on the phone or available to take a call?
7. Would you say there was much diversity in the type of calls you received?
8. How did you like working third shift?
9. What percentage of your cases needed 2 or more calls to clear the same issue?
10. How did you deal with really upset customers?
11. How many angry customers would you refer to your supervisor in a week?
12. How do you feel about going on the road from time to time?
13. Could you deliver a training class if necessary?
14. How would you deal with a disruptive student?
15. What if he didn’t realize he was a disruptive student?
16. What sort of ramp-up time do you think you need to be fully productive?
17. What are you expecting from this job?
18. Where do you see yourself being in 2 years?
19. Do you have any questions?

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1. Ako Help Desk September 16, 2011 at 1:09 am

   Ako Desk…

   [...]Technical Support Interview Questions | Fresher Interview Questions[...]…
2. Manjunath September 7, 2011 at 12:20 pm

   Can you send me the answers of 19 questions.plz
3. jeetendra kumar July 30, 2011 at 7:15 pm

   can you plz give me question and answer for fresher IBM technical support engineer.
4. Manohar July 24, 2011 at 2:59 pm

   HI
   Can you please send me the answers of above 19 questions.
5. nathan July 20, 2011 at 7:19 pm

   pls send me these answer to my id. and any other informations pls send.
   thank u
   nathan
6. plz help me for ibm technicl questions July 8, 2011 at 1:48 pm

   i have some idea
   q-1:what is vpn?
   VPN stands for Virtual private network, is a secure way of connecting to a private Local Area Network at a remote location, using the Internet or any unsecure public network to transport the network data packets privately
   q-2:what is dhcp?
   DHCP Stands for Dynamic Host Configuration Protocol, is an automatic configuration protocol used on IP networks. Computers that are connected to IP networks must be configured before they can communicate with other computers on the network.
   q-3:what is nat?
   NAT stands for Network address Translation (NAT) is the process of modifying IP address information in IP packet headers while in transit across a traffic routing device.
   q-4:what is mainframe?
   Mainframes are powerful computers used mainly by large organizations for critical applications, typically bulk data processing such as census, industry and consumer statistics, enterprise resource planning, and financial transaction processing.
   The term originally referred to the large cabinets that housed the central processing unit and main memory of early computers.
   q-5:what is dhcp
7. nitin July 3, 2011 at 2:25 pm

   can you pls give the question and answers to tech suport in ibm for freshers
8. venkat.k June 17, 2011 at 11:00 pm

   can you pls give the question and answers to tech suport in ibm for freshers
9. KU June 15, 2011 at 7:31 pm

   I need your help on these questions. Could you please send me answers to these questions?
   Thanks in advance.
10. KU June 14, 2011 at 6:18 pm

    I need your help on these questions. Could you please send me answers to these questions?
    Thanks in advance.

    kouhei.uemura@gmail.com
11. bharath June 13, 2011 at 10:00 pm

    i have an technicalinterview in bank of america can u give me an idea of what questions might be asked